Privacy Policy

Last updated: 26-05-2025

This Privacy Policy describes how Mashwara collects, uses, and protects your personal information when you use our services. By using our app, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Personal Information: When you register on our App, we collect information such as your name, email address, contact number, and date of birth. When you create an account, we collect information such as your name, email address, contact number, gender, date of birth, and profile picture.
• Device Information: We may collect information about your device, including the model, operating system version, unique identifiers, and location, provided you have granted permission for location access.
• Health Information: You may choose to share health-related information, such as medical history, symptoms, and medication details. This information is treated with the utmost confidentiality and is used to provide personalized healthcare advice.
• Usage Data: We may collect information about how you install our app, such as the you visit, the links you click, and the time you spend on our app.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Process appointments and payments.
• Communicate with you about your account and services.
• Send you promotional offers and newsletters (with your consent).
• Analyze website usage to enhance user experience.
• Comply with legal and regulatory requirements.

3. Data Security

We implement strong security measures to protect your personal information, including:

• Encryption of sensitive data.
• Secure data storage and transmission.
• Regular security audits and vulnerability assessments.
• Access controls to limit access to authorized personnel.

4. Data Sharing

We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are bound by strict confidentiality agreements. We will not share your information with any other third parties without your consent, unless required by law.

5. Online Payments

• Payment Methods: Mashwara enables payments for services via credit cards, debit cards, mobile wallets, and other digital methods. Users are responsible for providing accurate payment information.
• Payment Security: Mashwara ensures secure payment processing through an encrypted payment gateway. We do not store any sensitive financial details, and all transactions are protected with industry-standard security protocols. While digital payments are secure, users are encouraged to be mindful of potential, although rare, online risks.
• Responsibility for Accuracy: Users are accountable for ensuring the accuracy of payment details. Errors in information or unauthorized payments may lead to delays or issues with processing.
• Refund and Cancellation Policy: If a user cancels an appointment, any applicable refund will be processed per the cancellation policy, potentially subject to charges. Refunds may take up to seven working days.
• Liability Disclaimer: Mashwara is not liable for any errors, delays, or damages arising from the payment process, including unauthorized access to payment information. All payments are processed through a third-party payment platform, and Mashwara is not liable for any transactions or disputes related to these payments.

6. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your account and associated data.
• Opt out of marketing communications.

7. Data Security and Certification

Mashwara is ISO 27001 certified, adhering to stringent international standards for information security. All user data is encrypted, ensuring it remains confidential and protected from unauthorized access.

8. Dispute Resolution and Governing Law

All disputes regarding payments or service usage are governed by the laws of Pakistan and will be resolved through arbitration under the Arbitration Act, 1940.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this website, and we encourage you to review the Privacy Policy regularly.

10. Contact Us